ORDERS & SHIPPING

• Can I get free shipping? 
  • Indeed - we offer free shipping on orders over $65 to all orders shipping within the contiguous United States. For orders shipping to Hawaii, Alaska, or US territories outside the contiguous United States, we offer free shipping on orders over $100.
• Do you ship internationally?
  • Not yet, but we would love to. Stay tuned.
• I just placed my order, how long will it take for it to ship? 
  • Thank you for shopping with west~bourne! Orders process within two business days. We ship Monday through Friday, except on holidays. Orders placed on weekends or holidays will process the next business day.
• Can I get my order rush shipped? I need it by Friday.
  • Drop a nice note to our customer service team at ohhello@westbourne.com and we’ll do our best to accommodate. Expedited shipping rates may apply.
• I would like to place a bulk order, can I get a discount?
  • Music to our ears! For larger wholesale orders, you can find us on Faire. For corporate gifting or other bulk orders, please send an email to ohhello@westbourne.com.
• It’s my first order, can I get a discount? 
  • Sign up for our email list here and get 10% off your first order, a little welcoming gift from our team to you.
• Can I change my shipping address?
  • No problem. Shoot us an email at ohhello@westbourne.com and we’ll check to see if your order has been shipped. If we still have our hands on it, we’ll update your address before it heads out the door! 
• My order is a gift, can you include a handwritten note, a bottle of champagne, a round trip ticket to Hawaii?
  • Sounds like fun! While we aren’t in the business of booking travel, we would love to include a handwritten note for you on our compostable, seeded paper. It’s a gift that keeps on giving! We do charge a $10 handling fee for this service, but we promise it’s worth it. Send us an email to ohhello@westbourne.com and we’ll get this set up for you.
• Can I cancel my order?
  • Let us see what we can do. Please email ohhello@westbourne.com and we’ll check whether or not your order has left our facility.

REFUNDS & RETURNS

• My item is damaged (gasp!) how can I get a refund? 
• First of all, we are so sorry your order arrived damaged. These instances are extremely rare and upset us too. Please email a picture of the damaged item to ohhello@westbourne.com and we can get a replacement item out to you asap.
• What is your returns policy?
• As we create food products, for hygienic reasons, we do not accept returns. However, if you are at all dissatisfied with our products, we do want to hear from you so we can improve. Feedback helps us get better and better as we grow. Also, if something is wrong with your order, we want to know so we can set it right. Please email ohhello@westbourne.com and let us know about your experience. 

PANTRY GOODS

• Are your products organic?
  • Yes. We strive to source 100% certified organic ingredients for all of our recipes. 
• Are your products non-GMO?
  • Yes. All of our ingredients are certified non-GMO.
• Are your products gluten free? 
  • Many of our products are gluten free. You can find all allergen information listed on the detail page for each product. 
• I have allergies, are your products safe for me? 
  • We feel your pain! We’ve listed all potential allergens on each product page. 
• Are your products vegan?
  • Our products are vegan and we are primarily a plant-based company. All vegan products are indicated on the product pages.
• Is your avocado oil cold-pressed?
  • Yes, both our Organic Extra Virgin and Organic 100% Pure avocado oils are cold-pressed.
• Do you use chemicals in the refining process of your Organic 100% Pure Avocado Oil?
  • No. Our Organic 100% Pure Avocado Oil is gently and naturally refined to preserve the beneficial fatty acid profile
• My avocado oil arrived frozen. Is it still safe to use?
  • Yes! Avocado oil may freeze in transit during the winter months. To restore the natural state, keep at room temperature for 48 hours. The quality and taste is not compromised. If you see white swirls or crystals in your avocado oil, have no fear, these are natural fats that have congealed. This is a natural occurrence that does not impact taste, texture, or quality. In fact, it’s a sign that your avocado oil is of high quality and is not chemically refined.

SUSTAINABILITY

• Is your packaging recyclable? How about compostable?
  • Yes, our custom oil packaging is made with at least 70% post-consumer recycled cardboard, is 100% recyclable and is FSC/ FSI certified.  You can recycle our glass jars, too. Since west~bourne’s inception, we’ve been committed to being a plastic-free company. If you see something that looks like plastic, it’s either recyclable or fully compostable. The sealing tamper bands and the labels on all of our bottles are 100% backyard compostable. To remove the labels, soak the bottles in warm water for a few minutes and they’ll easily peel off. Our pouches for oil spouts are indeed fully compostable material, too!
• How do you source your ingredients? 
  • Surprisingly, supply chains within the food industry are generally very opaque, with a lot of middle men and distributors that make it hard to find out where food actually comes from. We are committed to building a 100% traceable supply chain, and we work to build meaningful relationships with suppliers who maintain the most robust sustainability standards, are certified non-GMO and are certified organic. If you know an incredible supplier, we’d love to hear about them! Please drop us a note at ohhello@westbourne.com so we can check them out.
• Are you woman-owned? 
  • Yes we are and proudly so! Camilla Marcus is a chef, our founder, as well as a mother and climate activist.

WHOLESALE

• Do you sell wholesale? How do I find you IRL?
• We do. We keep our stockist as up to date as we can on our blog Field Notes or through our stockist maphere, and the best way to find out is to follow us on Instagram at @westbourne.
• How do I become a wholesale partner? 
• We love working with like minded people, and we’d love to hear from you. Please drop us a note atohhello@westbourne.com or buy directly from us throughFaire.

EVENTS

• Does west~bourne produce events?
  • We offer a wide range of offerings as our core mission is to eat well, do better and gather often.  We dream of making your dreams come true, whether through corporate gifting, customized experiences, catering small groups or producing large scale events, and everything in between.  Send us an email ohhello@westbourne.com and let us know what you had in mind.